At Roomiyo (“Roomiyo”, “we”, “us”, or “our”), we value your privacy. This policy describes how we collect, use, share, and protect information when you use our mobile app, website, and related services (collectively, the “Service”). By using Roomiyo, you agree to the practices described here and in our Terms & Conditions. If you do not agree, please do not use the Service.
1. Information We Collect
a. Information You Provide
- Name, email address, phone number.
- Profile details such as bio, gender, age range or date of birth, general location, GPS location/coordinates, housing preferences, and photos you upload.
- Messages and interactions with other users (including message content you send/receive).
- Verification data you choose to provide (e.g., academic institution or identity attributes) to improve trust and matching.
b. Contact Information (Opt-In)
With your explicit permission, we may access contacts stored on your device (names, phone numbers, emails) solely to help identify mutual connections and improve matching features. You can grant or revoke this permission at any time in your device settings. We do not upload or use your contacts for any other purpose without consent.
c. Usage Information
- Login timestamps; features used; interactions (e.g., swipes, matches, messages sent/received); app settings; and basic crash/diagnostic data.
- Page views, screens visited, and in-app events to understand usage patterns and improve performance.
d. Device & Technical Information
- Device model, OS version, app version, language, mobile network info, and IP address.
- Unique identifiers (e.g., device IDs) and, where enabled by your settings/consent, advertising identifiers such as IDFA (iOS) or Android Advertising ID.
- Cookies or similar technologies on the website for authentication, analytics, and preference storage.
e. Payment & Subscription Information
We do not collect or store your full payment card details. Purchases and subscriptions are processed by third-party providers (e.g., Apple App Store, Google Play, RevenueCat). We may receive limited information required to manage your purchases or subscriptions (e.g., purchase history, subscription status, and receipts).
2. How We Use Your Information
- To create, operate, and maintain the Service.
- To personalize your experience and improve matching relevance.
- To enhance safety, prevent misuse, fraud, or Terms violations.
- To provide support and respond to user inquiries.
- To improve performance and reliability via analytics and diagnostics.
- To process subscriptions via trusted third-party providers.
We use your information to help facilitate connections, but we do not guarantee that you will find a suitable or compatible roommate or listing. Your interactions with other users are your responsibility and are governed by our Terms & Conditions.
3. When We Share Your Information
We do not sell or rent your Personal Information. We may share information only as required to operate the Service or as permitted by law.
- With Other Users: Basic profile information as part of app functionality.
- With Service Providers: For hosting, analytics, crash reporting, and subscription management. Providers are contractually bound to protect data.
- For Legal Reasons: When required by law, subpoena, or to protect the rights or safety of others.
- Business Transfers: In case of merger, acquisition, or sale of assets, as allowed by law.
- With Your Consent: Only for additional purposes you approve.
4. Your Rights & Controls
- Manage and edit your account information.
- Control permissions (e.g., location, contacts) in your device settings.
- Request account or data deletion at any time.
5. Data Storage & Retention
We retain information only as long as needed for the Service or as required by law. You may request deletion at any time; residual data may remain for legal or fraud-prevention reasons.
6. Data Security
We apply reasonable safeguards, but no system is fully secure. By using the Service, you acknowledge and accept these inherent limitations.
7. Users Under 18
Roomiyo is for users aged 18 or older. We do not knowingly collect information from minors. Any such data discovered will be deleted.
8. Third-Party Content
External links or integrations are governed by their own privacy policies. We are not responsible for their content, accuracy, or practices.
9. Changes to This Policy
We may update this Privacy Policy periodically. Continued use of the Service after updates constitutes acceptance of the revised policy.
10. Contact Us
Questions about this Privacy Policy may be directed to: support@roomiyo.com.
11. Consent Notes
- Contact, camera, and location access require explicit user consent and can be revoked anytime.
- Advertising identifiers and personalized ads depend on your device settings and applicable consent frameworks.
12. No Liability & No Warranty
No Liability: You expressly agree that Roomiyo, its owners, creators, partners, affiliates, employees, or representatives shall not be liable for any direct, indirect, incidental, consequential, special, or exemplary damages of any kind arising from or in connection with your use of the Service, including but not limited to loss of data, revenue, goodwill, or relationships.
No Warranty: The Service and all related information are provided on an “as is” and “as available” basis without any warranties of any kind, express or implied, including accuracy, reliability, suitability, or fitness for a particular purpose.
No Guarantees: Roomiyo does not guarantee the accuracy, completeness, or usefulness of any information, or that the Service will be error-free, uninterrupted, or meet your expectations.
No Obligations: Roomiyo and/or its creators do not assume and expressly disclaim any responsibility or obligation to compensate, reimburse, or indemnify users for any reason whatsoever, except where a refund is expressly required by applicable law.
By using the Service, you acknowledge that you use it entirely at your own risk.